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Insurance Claims Contact Information

Please make note of this information as it is very important and you will need it should something happen on your trip and you need to place a claim for your insurance.

Listed here is all the contact information you will need in such an instance. So please make sure you copy down the claims contact information for the insurance provider you select and keep it in a secure place!

Click on the name of the provider you purchased Travel Insurance from to access complete claims information: Access America - CSA - Global Underwriters - IMG - Travelex.

Access America Claims Contact Information

Access America Claims Contact Information

24-Hour Worldwide Medical & Legal Assistance:
Claims Hotline: 800-334-7525 9AM-8PM ET, M-F
If Overseas, Call Collect: 519-741-5549

Claims Mailing Address:
Access America
World Access Service Corp.
2805 North Parham Road, Suite 100
Richmond, VA 23294

CSA Claims Contact Information

CSA Claims Contact Information

24-Hour Emergency Hotline Assistance Services:
If Overseas, Call Collect: 603-328-1737

Claims Service: 800-348-9505

Claims Mailing Address:
CSA Travel Protection
PO Box 939057
San Diego, CA 92193-9057

IMG Claims Contact Information

Global Underwriters Claims Contact Information

24-Hour Toll Free #: 800-551-0824
24-Hour Emergency #: 877-832-6019

If Overseas, Call Collect: 302-661-4176

Claims Mailing Address:
American International Companies
Accident & Health Claims
PO Box 15701
Wilmington, DE 19850-5701

IMG Claims Contact Information

IMG Claims Contact Information

24-Hour Emergency and Claims: 800-628-4664
If Overseas, Call Collect: 317-655-4505

Claims Mailing Address:
International Medical Group, Inc.
407 Fulton Street
Indianapolis, IN 46202-3684

Travelex Claims Contact Information

Travelex Claims Contact Information

24 Hour Emergency Assistance:
In US/Canada, call Toll Free: 866-866-8155
In Mexico, call Toll Free: 01-866-751-3472
In Italy, call Toll Free: 800-785629
In France, call Toll Free: 0800-918287
If outside the US or Canada, call collect to the US -
Dial 0 for Operator
Ask Operator to connect you to: 410-308-2903

Claims Service: 888-322-6776

Claims Service Mailing Address:
Old Republic Insurance Company
Travelex Claim Department
4600 Witmer Industrial Estates, Suite 6
Niagra Falls, NY 14305

Did You Know?

  • Medicare/HMOs
  • Medical Insurance
  • Auto Insurance
  • Homeowner's Insurance

NONE of these plans will provide coverage while traveling if you are hospitalized or need to be airlifted back to your home or if your rental car is damaged or stolen.

This means that you could risk losing your life savings paying off these bills - unless you are properly insured!

Did You Know?


If FOR ANY REASON you are not completely satisfied with the plan you chose or you must cancel your trip, you can get a Full Refund. Please click below to see all of our providers' Refund Policies ... Or feel free to contact us via our Customer Care Hotline, e-mail, or our toll free phone number for complete details.

We Recommend ...

Access America




Global Underwriters

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Jack Conte Agency Travel Insurance
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